Q) Which type of Broadband services would be most suitable for my business?

There are a number of options available that we can offer from Fibre, VDSL, ADSL, WiMAX and other Wireless Solutions. The most suitable service for your will depend of a few factors i.e. your budget, location, connection speed needed and monthly data requirements. The best thing you can do is to contact us to arrange a quote so that we can insure you get the best value for money we can offer.

Q) I have a number of questions on which type of broadband service I should use. Can you help?

Of course. For an overview of what to consider when selecting your broadband service provider just give us a call.

Q) Which parts of the country do you guys cover?

We cover most parts of New Zealand. Depending on where you are located will depend of what options are available. Call us or send an email we are happy to check what is available in your area.

Q) Do you do residential or business connections or both?

As we have grown, our expertise these days is now primarily focused on meeting the Broadband & VoIP needs of a wide variety of businesses and organizations, Hotels and Hostels. You name it, we have created a solution for it!

Q) What is this VoIP and why would I want it?

Voice Over Internet Protocol. It basically allows you to make phone calls via the internet just like a normal landline. For a business the cost savings of VoIP as an alternative is worth looking into. Call us or send us an email to see how we can save you some money off your bottom line and make your phone setup work more efficiently.

Q) What happens when I go over my data limit, will I be slowed down?

No way! We will always allow you go as fast as your connection allows. If you go over your data limit the standard charge of $2 per GB usually applies.

Q) Can I change the data limit on my plan?

Absolutely! All you need to do is send as an email to discuss what is available, if you decide to go ahead we can implement that change on your next invoice.

Q) What are your office hours? Do you have after hours support?

Our office is open from 8:30am to 5:30pm Monday to Friday. After hours support for technical issues is available 24 x 7.

Q) What are your SMTP settings for email?


Q) How can I check my monthly Broadband use?

You can check your monthly usage by going to this link http://www.nzwireless.co.nz/clients/. You just need to enter your username and password, these are displayed on your monthly invoice. If you are unsure of your username and password simply contact us and we will let you know what it is.

Q) How do you send out your invoices and what payment options are there? 

Once your connection is up and running, the following day you will receive your first invoice to a billing email of your choice. The invoice has on it the bank account payments can be made to and also mentions your customer reference detail that should appear on each payment. You can either pay by Direct Depositing into out bank account, Automatic Payment, Direct Debit and soon Credit Cards online.